Streamlining Direct Mail, Web or Telemarketing Fulfillment Operations Transforming The Process

Once a customer puts his/her order in the mail, enters the order on the Web or gets off the phone with a telemarketer, the clock starts ticking. Do you really know what happens after that order gets placed? We will find out.

We track the order from beginning to end and test every possible outcome. Such thorough testing is mandatory to direct marketing success because it:

• Tells you what's really happening so we can fix problems quickly
• Creates revenue and profit by saving lost orders
• Saves on charge-backs by eliminating the causes

Here are some of ways we streamline fulfillment operations.

1. We track timing - from the instant the order is placed to when the merchandise arrives in the customer's hands.
2. We monitor packaging, condition and product presentation.
3. We find out how your warehouse handles returns. Are they over or under crediting your customers?
4. We turn incomplete orders that typically are lost revenue into saved orders. (We saved one client $300,000 in one year!)
5. We track charge-backs and fix procedures. (We reversed 65%.) How much are YOU writing off?
6. We monitor Customer Service calls to make sure your customers are handled the way YOU would want them to be.

Profit Margins keeps their eye on your bottom line. Are you ready to be Marginized®?