Profit Margins Delivers Results
Following are excerpts from several testimonials by clients of Profit
".As a dominant provider of fulfillment services in the Direct Response
Industry, I have the privilege of working with some of the top product management
marketing companies. Some of my clients, including myself, have chosen to
retain Marge Groves as they have found her to be an effective bridge in transferring
the marketing concepts of a client into a tangible and effective strategy
in fulfillment and customer service.
"Her experienced understanding of the fulfillment industry coupled
with her extensive experience on the marketing side of the business, means
that form can meet function in architecting the most effective direct response
"The immediate ROI evident from improvements in areas such as our returns
processing and data entry efficiency coupled with service standard improvements
in areas such as customer service, declined order management, etc. make Marge's
visits always welcome. Combine this with organized and thoughtful interaction
with my associates, and you create an environment where employees become excited,
motivated, and participative in the challenge to improve."
".She (Marge) is an excellent problem solver, has a quick grasp of
details and clerical functions. She is very knowledgeable in computer applications,
bar coding, scanning and a good mind for systems applications. Obviously,
Marge has hands on experience in all forms of customer service, order processing,
shipping, billing, crediting, UPS claims management and all the related management
Thomas R. Fogarty
Roy Thomas Inc.
".For the past four years, my current company (which is a direct response
marketer) has utilized and heavily relied upon Marge's consulting services
for operational controls and cost savings. Marge has been instrumental in
helping our company implement operational controls in all areas of the business.
"To date Marge's operational controls, together with negotiations on
our behalf and her firms' cost cutting advice have saved this company substantial
sums that are well into seven figures.
"Overall, I have found Marge to be a solid professional and a 'team
player.' She has a solid understanding of all business concepts including
but not limited to: operations; customer service; fulfillment; accounting
and management information systems. She is easy to work with, and can be both
firm and flexible when she needs to be. She has shown us strong negotiating
skills when negotiating fulfillment and other contracts on our behalf."
"I highly recommend the services of Marge Groves, because consultants
as valuable as she is, are difficult to find."
Chief Financial Officer
Unified Precious Metals
Westlake Village, CA
Our customers say it better than we could! You need to be Marginized®.